FREQUENTLY ASKED QUESTIONS
Choosing your sign
Q. Will my sign be weatherproof?
A. Timber framed signs are best placed in semi-protected positions, such as verandahs or eaves. Aluminium framed signs can be placed in exterior positions. Polished glass signs, aluminium address plaques and nameplaques, and all engraved signs are suitable for exterior positions.
Q. Which type of sign is most suitable for my house?
A. This comes down to personal choice, but there are guidelines we can offer. Generally, if you have a period house with decorative features such as scrollwork or leadlight windows, we recommend the glass signs with decorative borders. Conversely, if your house is built in a contemporary style, the simpler designs work better. If your house falls somewhere in between period and contemporary, we suggest you try to match features of your home with sign elements: for example, brass fittings match gold lettering; black window frames match black sign frames, and so forth.
Q. What are framed glass signs made from?
A. We use 3mm glass laminated with long life laminates. The graphics are fused to the glass so there is no chance of water damaging the sign. The signs are framed in hardwood timber or in aluminium.
Q. How can I choose the correct sign size for the position I have in mind?
A. Here's a simple technique that we find helpful. The dimensions of each sign type are given on the ordering page. Using those measurements, you can make a paper template and use it to ascertain whether the size is appropriate for the position you have in mind.
Q. Can I order a different size than those shown?
A. To keep the cost factor as low as possible we do not make signs to size.
Q. How can I choose the colour of my sign?
A. The best way to choose the colour is to ensure that it will contrast with the background you intend to use and try to incorporate some of the colours in the external architectural features of your house such as the front door, window frames, guttering or roof tiles.
Q. How big will the lettering be?
A. The size of the lettering on the glass signs will depend on the number of letters in the name. Usually
this lettering varies from 50mm down to 30mm in height.
As a rough guide:
- 30mm can be read from 15-20 metres
- 40mm can be read from 20-25 metres
- 50mm can be read from 25-30 metres
- 60mm can be read from 30-35 metres
- 80mm can be read from 35-40 metres
- 100mm can be read from 45-50 metres
Q. Will I get a layout, "a sample of how the sign will look?"
A. The finished product will be designed to a high standard to ensure that what has been ordered looks professional. If we feel that the sign may look unattractive because of poor design and lettering choice, we will contact you before going ahead.
All signs will be designed to a high quality and standard and we guarantee you will be satisfied with the finished product.
Ordering your sign
Q. How can I pay for my sign?
A. We offer several options:
- Payment can be made through our secure payment system by following the prompts on the website.
- Electronic funds transfer - please call for details
Q. When will I receive my sign?
A. In general please allow 10-15 working days for processing and delivery. If you require faster service let us know and we will endeavour to meet your requirements.
Q. Can my sign be sent to another address?
A. Yes. We will send your sign anywhere within Australia.
Q. What is your return policy?
A. If a sign is has a manufacturing defect we are happy to refund the purchase price or remake the sign. The customer must pay return postage. The sign must be returned within 2 weeks and in its original packing. Please note that we do not accept returns for signs that are unsuitable due to the selections made by the customer.
Q. What happens if my order is not delivered?
A. In general we have found that Australia Post delivers promptly: usually within five days of dispatch and often the very next day (depending on destination). If your sign has not arrived, please take the folowing steps:
- Check at your post office - it may be there awaiting collection. Normally a card would have been placed in your letterbox to notify you of this.
- Let us know if the sign has not arrived.
- We allow 3 weeks for the sign to be delivered to you or returned to us before we send another one.
Installing your sign
Q. How do I put up my sign?
A. Full installation instructions, with illustrations and all fixings required, will be provided with your sign.
You can also view illustrated step-by-step guides online: How To Install Your Framed Glass Sign and How To Install Your Plaque.
Other questions
If you have additional questions not covered here, please contact us and we will endeavour to help.
